Greetly Crashes During the Visitor Check- In Process

The Greetly receptionist app crashes during the check in process. It is about to take a picture and them - bam - the app shuts down. 

Situation

The Greetly receptionist app crashes during the check in process. It is about to take a picture and them - bam - the app shuts down. 

Solution

Fortunately this is easy fix. The crash is because Greetly has not been given permission to use the iPad's camera. Here's the hookup to fix this issue:

  • Go to the iPad's home screen
  • Tap Settings
  • On the left side of the screen, scroll down until you see the Greetly app
  • Tap the button next to "Camera"
  • Re-launch the Greetly app and voila - you're in business

 

Still not working. Argh. Email us at success@greetly.com.