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      Greetly Crashes During the Visitor Check- In Process

      The Greetly receptionist app crashes during the check-in process, just as the visitor's picture is about to be taken.

      visitor-management-good-employees-visitors

      Solution

      Greetly needs to be given permission to use the iPad's camera. Follow the steps below to fix this issue:

      • Go to the iPad's home screen
      • Tap Settings
      • On the left side of the screen, scroll down until you see the Greetly app
      • Tap the button next to "Camera"
      • Re-launch the Greetly app 

       

      If these steps do not fix the issue, please contact us at success@greetly.com.