Help! I can't grant Greetly access to my camera

So, your camera isn't working and you can't find Greetly under "Settings" in iOS 13.5? 

 

Help! I can't grant Greetly permission to access my camera on my Apple device.

So, your camera isn't working and you can't find Greetly under "Settings" in iOS 13.5? 

Unfortunately, this is a known issue for iOS 13.5.

No fear, Greetly is here!

You'll need to do a forced restart in one simple step:

  1. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Please note that you will not lose anything.

Greetly should appear under "Settings" now in order for you to grant access to the camera.

Still need help? Click the chat box or email us at success@greetly.com for further assistance.