How Do I Create an iOS Crash Log?

On the off-chance that your Greetly visitor registration app crashes, our team may ask you to generate a crash log on your iOS device so that we can better troubleshoot bugs.

On the off-chance that your Greetly visitor registration app crashes, our team may ask you to generate a crash log on your iOS device so that we can better troubleshoot bugs.

Here is how:

  1. Proceed to the Greetly check-in kiosk that experienced the issue. On that device, go to Settings > Privacy > Analytics > Analytics Data.
  2. Scroll through this list to find Greetly events. Hint: The events are listed in alphabetical order by app name. 
  3. Tap on one of the Greetly events.
  4. Tap the share icon in the right-hand corner. It looks like a square with an arrow going through the top.
  5. Select Mail and email this log to success@greetly.com.

For iOS 11 or later.