Email is the killer app. As great as it is, it is not a perfect communication tool.
Email is the killer app. As great as it is, it is not a perfect communication tool. While a vast majority of emails sent are received (Greetly emails are delivered 99.9% of the time), that means a few unlucky emails never make it to the recipient's inbox. And we know you never want to miss a Greetly check-in app notification!
There are many reasons an email might be delayed - or never - received
- Soft bounce - the recipient's inbox is full
- Hard bounce - the recipient's inbox no longer exists. Perhaps it is entered incorrectly in the Greetly host directory or the person is no longer part of your organization.
- Your Internet service provider (ISP) has delayed or filtered the notification. This can happen for countless reasons.
- Content filter - Your ISP, the recipient's server or the recipient's personal inbox settings identified the email as spam. Again, this can be caused by a variety of factors.
How do I increase email delivery rates for my organization?
Mark Greetly as a safe sender
At the organizational level, you can mark 'greetly.com' as a safe sender. If you are an individual user who has missed important Greetly reception notification emails, please share this page with your IT department.
- For Office 365: http://smallbusiness.chron.com/whitelist-domain-office-365-74321.html
- For Microsoft Exchange Online: https://technet.microsoft.com/en-us/library/dn133608(v=exchg.150).aspx
Have individual employees add Greetly as a contact
In their personal email tool, have employees make 'email@example.com' a contact. This is the email address that sends Greetly visitor registration emails.
- In Microsoft Office: https://www.lifewire.com/add-address-domain-safe-senders-outlook-1173760
- In Gmail, Outlook.com, Yahoo and most other email providers: https://knowledgebase.constantcontact.com/guides/KnowledgeBase/5873-adding-email-addresses-to-a-safe-sender-list
And don't forget, you'll never miss a notification if you are voice calls, text messages or Slack notifications.