How to Change User's Contact Information?

You've setup Greetly digital receptionist and everything is working perfectly. Now Susan in Human Resources realizes that her phone number and email address are listed wrong in her user profile.

You've setup Greetly digital receptionist and everything is working perfectly. Now Susan in Human Resources realizes that her phone number and email address are listed wrong in her user profile.

No need to panic, Greetly is here to help.

In order for you to make the changes, make sure you are logged in to your web admin account and follow these easy steps:

  1. Click on "Manage Users".

  2. Click on the Users name you need to make the change for.

  3. Now you can Click on any of the boxes you need to update (ex. First name, last name, company, email address, text number, voice number, Slack handle, and locations).

    **Please note only a Global or local admin can add locations to a members profile

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  4. You can turn on/off your notifications (ie: Email, SMS/Text, Voice, Instant Messaging, and Co-pilot)

**Want to see how our Co-pilot feature works? Please click here to review our knowledge base article.


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5. Scroll down to the bottom and click "Save".  

**If you are the user and want to update your profile follow these easy steps below

Step 1:

Log in to your web account and click on "Profile settings".

Did you forget your password? success.greetly.comhcarticle_attachments360042175474oh_no

No worries! Follow the steps in this knowledge base article on how to reset it:

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Step 2:

Click on the fields you need to update, turn on/off your notifications and click on "Save" 

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And you are done.

Wow, that was easy!