Badge Printing
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      How to Print Visitor Badges Over Bluetooth (Recommended)

      Do you need help setting up your Brother QL-820NWB printer and connecting it to Bluetooth? Let's unpack the printer and do the Initial Configuration. This will take about 4 minutes.

      You can now send visitor badges to your
      Brother QL-820NWB printer via WiFi or Bluetooth

      Do you need help setting up your Brother QL-820NWB printer and connecting it to Bluetooth? Let's unpack the printer and do the Initial Configuration. This will take about 4 minutes.

      Setup your Brother QL-820NWB printer

      Please note: Greetly works with the Brother printer model QL-820NWB and with DK-1202 labels for the USA ONLY. Outside of the USA, these are marketed as DK-11202 labels.   

      IMPORTANT: The sample labels shipped with the Brother printer are DK-2205. The printer will not respond unless the correct labels are used. <--

      1. Remove the printer from the box. You can recycle Brother's instruction manual as the steps below will provide all of the information you need to complete your setup.
      2. Attach the black power cord to the printer and a power outlet.
      3. Press the power button to turn on the printer. Ensure the green status light goes ahead.
      4. Utilize the [▲], [▼], and [OK] buttons to set your language, the time, and the date.
      5. If necessary, press the [MENU] button to return to the printer's main display screen.
      6. Utilize the [▲] and [▼] buttons to choose Template Settings. Set Template Mode to OFF.
      7. If necessary, press the [MENU] button to return to the printer's main display screen.
      8. Utilize the [▲] and [▼] buttons to choose Settings. Select 'Auto Power Off' > Adapter to OFF.
      Customer check in system with visitor badge printing

      Connect your device and printer via Bluetooth (both devices should be connected to the same WIFI)

      1. Utilize the [▲] and [▼] buttons to choose BLUETOOTH > BLUETOOTH (On/Off) > Turn On BLUETOOTH in the settings menu. Press [OK].

      2. Utilize the [▲] and [▼] buttons to choose BLUETOOTH > Automatic Reconnection (On/Off) > On in the settings menu. Press [OK].

      3. From the iPad's home screen, tap > Settings > Bluetooth

      4. Toggle Bluetooth on.
      5. Under "Other Devices" you should see your printer labeled as QL-820NWBXXXX.
      6. Tap on the printer. It will move to "My Devices" and say "Connected". 

      Turn on visitor badge printing

      1. Visit the Greetly web-based admin > Check-In Options.
      2. For the visitor workflow, or workflows, that you want to print visitor badges, click Edit Button Options > scroll towards the bottom and on the left side of the screen toggle ON "Do you want to print a badge for the visitor"?
      3. If you click to "Customize Badge Settings", make sure to leave the IP address empty.
      Using two-way visitor management messaging

      Note: When printing via Bluetooth make sure Your printer's IP Address in the "Print badge" section is empty

      Check in system with visitor verification through ID scanning

      NOTE:

      • You are not able to reprint badges manually.
      • Greetly works with Brother printer model QL-820NWB and with DK-1202 labels ONLY. The sample labels that come with the printer are a different model. Before testing, make sure you have the correct labels inserted.
      • You cannot use shortcodes in the printing settings (ex: [check_in_option_name] ).

      Test printer

      You have two options for testing your setup:

      1. On your device, open the Greetly app, and check in as a visitor. A badge will print a couple of seconds after you complete the check-in workflow.
      2. Open the hidden menu and Press Test Print Badge

      And just like that everyone will be able to recognize and greet your guests.