Greetly's Product Improvements (September 2022 Web Update)

Below are Greetly's product improvements pertaining to enhancements and fixes which have been released by our development team

Using visitor check-in software

Web Release - September 2022

Logo improvements

  • Global and location admins can now upload a custom logo for email, Google Chat, Slack, and Microsoft Teams reception notifications
  • Global and location admins can now upload a custom logo for visitor badges
  • Greetly uses the following rule for determining which logo to use for a notification or badge. If a custom notification/badge logo is present, use it. If one is not present, use the quick-start logo. If a quick-start logo is not present, use the legacy logo. 

New visitor log improvements 

  • Added queue management support to the new visitor log
  • All roles can now export visitor logs to their email
  • Auto-reload button now clearly displays when it’s active/inactive
  • Added a column to show the visitor's driver's license expiration date
  • Added a column to show the driver's license photo
  • Improved security officer on-duty notification
  • Separated column lists into separate tabs

Custom workflows improvements

  • Custom fields and forms are now importable and exportable
  • Custom fields are now created automatically on import
  • Added send email block to custom workflows
  • Fixed bug involving company_name
  • Upgraded existing custom forms header block to support long text descriptions
  • Added time field type to custom workflows forms
  • Added Driver's license photo block
  • Added Driver's license expiration date shortcode
  • Send text block now checks preceding custom forms for phone number fields when configured to pull the phone number from the custom form
  • Improved block quick insert functionality and visuals to be clearer and easier to use 
  • Host first and last name shortcodes now correspond to hostname, not notification recipient name
  • Added visitor_ID shortcode
  • Added static text block to badge editor
  • Added custom field support to the badge editor
  • Improved field re-ordering in the form builder

Additional improvements

  • Co-pilots can now set their pilots as hosts when creating pre-registration invitations
  • Moved notification non-overhead banner up
  • Global admins can now mass delete from the manage users page
  • Added loading icons and theme change confirmation to the visual styles page
  • Azure SMS preferences now update on sync
  • Added nested OU and groups support to Google directory sync functionality 
  • See it live button now also functions as a web link
  • Redesigned the web portal login page

Click here to view Greetly's mobile product improvements 

If you have outstanding issues or any new issues with the Greetly Digital Receptionist app or with your Greetly web portal, please feel free to contact us at, and one of our friendly and helpful support agents will create a ticket for your specific issue. If they cannot provide you with a solution, the issue will be escalated to someone from our Tier 2 or Tier 3 support team.

You can also search our Knowledge base Articles (FAQs) here.

Please also check for updates to the Greetly Digital Receptionist App regularly to ensure you can utilize the latest functionality.