How Do I Setup my Android Device to Run Greetly?

Note: These instructions assume you are running Android OS Version 11. If you are using an older Android device, most setup steps still apply although you may find options in different places. 

See how to quickly access your Settings Menu from Samsung

  1. Setup Wifi . As a cloud-based app, Greetly lives off of Wifi, so use the network that is strongest where the Android will live. From the Home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Connections >Wi-Fi.
    If necessary, tap the Wi-Fi switch to turn on. A list of networks displays.  
    Tap desired Wi-Fi network, enter password if prompted, then Connect.

  2. Software Update . While still in Settings go to > Software Update > Tap the Auto Download over WI-FI switch to turn OFF Auto Updates. Otherwise the Android may shut itself down when an important visitor arrives.

  3. Turn off Greetly App auto updates . This is an optional step, but we recommend it so Greetly doesn't update in the background and then close, leaving your reception area unattended. Go to Google Play Store and click Menu (it's your Google Profile in the search engine on the right hand side) > Afterwards click on Settings >
    Network preferences > Auto-update apps > Select "Don't auto-update apps" and click on DONE!

  4. Mute the volume. From a Home screen, swipe up to view all apps.
    Navigate: Settings > Accessibility > Hearing enhancements
    Tap the Mute all sounds switch to turn on

  5. Lock Screen Setup . Swipe up on an empty spot to open the Apps tray > Navigate to Settings and then search for Lock screen > Select Screen lock type > Select your security type (Pattern, PIN or Password)
  6. Hide other apps so ONLY Greetly will display on your device (optional). From a Home screen, swipe up to view all apps. Navigate: Settings > Home screen > Hide apps (for some Android's you might have to go to the "Display" section instead to find "Hide apps), select all of the apps you would like to hide and click DONE). Next toggle on "Lock home screen layout" to prevent items on the Home screen from being removed or repositioned.

  7. How to lock the apps you don't want to be displayed on your device (optional). From a Home screen, swipe up to view all apps. Navigate: Settings > Biometrics and security > Secure folder (follow the terms and conditions to create the folder) > Select a security lock type (ie. password, pin etc.) > Click on the plus sign next to the Secure folder to select all of the apps from your tablet you want to secure and click on "Add" > Click on the three small dots next to the folder and select "Lock and exit" > DONE

  8. How to adjust the screen Rotation, Portrait, or Landscape mode settings (optional).
1- Swipe down from the top of the screen to open the Quick settings panel.

2- Look for the screen orientation icon. Depending on your settings, you may need to look for the Portrait, Landscape, or Auto Rotate icon. Remember, the Portrait and Landscape icons are gray when they're active, while the Auto Rotate icon is blue when enabled.

3- If the screen is locked in Portrait or Landscape mode and you need to change it, tap the icon (either Portrait or Landscape) so it activates Auto rotate. If Auto rotate is already activated, you don't need to select anything.

4- After Auto rotate is enabled, close the Quick settings panel. Next, hold your device in your desired position – either upright or sideways.

5- Open Quick settings again. Whether you are holding your device upwards or sideways, swipe down from the top of the screen. Tap the Auto rotate icon to lock your device in your desired position. Remember, Portrait is when the device is upwards, and Landscape is when the device is sideways.

6- Once your screen is locked in Portrait or Landscape mode, your screen will no longer rotate when you turn your device.

7- To unlock your screen or change the screen orientation, repeat these same steps until you’ve set your desired screen position.

9.    Display & Brightness

Swipe up on an empty spot to open the Apps tray > Go to Settings > Display 
    • Raise the brightness towards the maximum.

10.   Visitor entry field to input information . 
Make sure the entry field sections (ie: Name, email address, company name, phone number etc. for each of your check-in buttons) on your Android isn't too light for your visitors to see when they check-in. Go back to the display section and adjust the brightness accordingly if need be.

11.   Turn on Bluetooth for badge printing. Settings > Bluetooth > toggle to ON.  You can review this knowledge base article on how to set up visitor badge printing over Bluetooth.

12.   Install the Greetly app from the Google Play Store

13.   Tap the Greetly icon to launch the app. Grant Greetly permission to use the camera.

14.    Log into the app with your 5 digit code. Click here to see how to locate your pin code.

15.    Leave the app open on your device

16.   Test Greetly. Run a few test check-ins on your device.

Still have questions? Email us at: and our team will be happy to assist you.