Help! I'm Having Visitor Badge Printing Issues

The following list of troubleshooting steps contains everything you need to get your badge printer working with Greetly!


*Please note that Greetly works with the Brother printer models QL-820NWB or QL-820NWBc and with DK-1202 labels.
(outside of US they are called  DK-11202 )
IMPORTANT: The sample labels shipped with the Brother printer are DK-2205. The printer will not respond unless the correct labels are used. <--

Below is a list of troubleshooting steps you can try to get your printer up and running with Greetly's award-winning visitor management system!

Customer check in system with visitor badge printing

Are you getting any of these error codes?

Following are all the available Brother Printer error codes:

-3 Timeout request
-7 Request to make a stream failed.
-8 Request to open a stream failed
-9 Listed file does not exist.
-10 Listed page range exceeds the maximum.

-11 Printer model is different
-12 No Brother printer found
-13 No paper
-14 Inadequate battery level
-15 Printer status retrieval failed.
-16 Overheating error
-17 Paper jam
-18 Adapter is high-voltage
-19 While printing, replace the paper cassette
-20 Paper ended or Feeding error

-21 System error
-22 No paper cassette found during a printing operation
-24 Request to create a socket failed.
-26 Request to retrieve the output stream failed.
-27 Request to retrieve the input stream failed.
-28 Request to close the opening failed.
-29 Inadequate memory
-30 Specified margin exceeded.

-31 No SD card
-32 Unsupported file
-33 PDF printing trial period ended.
-34 Custom paper settings input incorrect
-35 Unspecified IP addresses and MAC addresses.
-38 Incompatible Template file and printer model.
-39 Model & template transfer incompatible
-40 Cover open

-41 Wrong roll type
-42 Interface unsupported
-43 A template with the specified key doesn’t exist.
-44 Occupied
-45 Model incompatible with P-touch template printing
-46 Cancel
-47 Unsupported Device settings function
-48 Wrong parameter
-49 Internal device error
-50 Model incompatible with template deleting and retrieving

-51 Template doesn’t exist
-53 Buffer full
-54 Tube blank
-55 Tube ribbon blank
-58 Length too short to print

Are you getting this error "Printing failed  Printing error, Error_invalid_parameter”?

Are the badge printer and device connected via Bluetooth and are on the same WiFi network, but still won't print? 

Follow these steps:

  • Click here for steps on how to reset your WIFI connection on the printer.
  • Delete and reinstall the Greetly Touchless Receptionist app from the Apple or Google app stores.
  • Log back into the app with your 5-digit code: Click here to learn how to locate your 5-digit code.
  • Do a test print on the app and you're done. Click here to follow the steps.

    This hidden menu will appear:

Do you have the incorrect labels?

Greetly is compatible with the Brother QL-820NWB or QL-820NWBc printers and with DK-1202 labels for the USA ONLY. Outside of the USA you will need the DK-11202 labels.   

IMPORTANT: The sample labels shipped with the Brother printer are DK-2205. The printer will not respond unless the correct labels are used. <--  

Still need help?

Click the chatbox or email us at and let us know what error code you are getting and we will be happy to assist you. Our Client Support Agents are standing by to assist you.