How Do I Setup my iPad to Run Greetly?

Below are the easy steps to get the most out of your new toy, I mean your visitor management system. Setup will take 5 minutes or less. So grab your stopwatch and let's go. 

Great question! Below are the easy steps to get the most out of your new toy, I mean your visitor management system. Setup will take 5 minutes or less. So grab your stopwatch and let's go. 

Note: These instructions assume you are running iOS 12. If you are using an older iPad, most setup steps still apply although you may find options in different places. 

  1. Setup Wifi . As a cloud-based app, Greetly lives off of Wifi, so use the network that is strongest where the iPad will live. From the iPad's home screen. Tap Settings > Wi-Fi
  2. Update iOS Tap Settings > General > Software Updates. While you are there, toggle OFF automatic iOS updates. Otherwise the iPad may shut itself down when an important visitor arrives.
  3. Turn off app auto updates . This is an optional step, but we recommend it so Greetly doesn't update in the background and then close, leaving your reception area unattended. Tap Settings > iTunes and App Store > Updates.
  4. Mute the volumeTap Settings > Sounds. Move Ringer and Alerts to mute. Lower on the screen toggle Keyboard Clicks to OFF.
  5. Setup Guided Access . Guided Access is a feature that allows you to lock the iPad into your Greetly digital receptionist app. No chance you'll find your coworkers playing Angry Birds on this device. Tap Settings > General > Accessibility > Guided Access. Set your passcode settings.
  6. Greetly recommends always running your visitor registration app in kiosk mode. For users running Greetly on an Apple iPad, that means using the built-in Guided Access feature. This ensures your check-in app is always working smoothly.
    1. From the iPad's home screen, tap Settings > General > Accessibility > Guided Access
    2. Toggle Mirror Display Auto-Lock ON
  7. Adjust keyboard settingsSetting > General > Keyboard. Turn off everything except auto-capitalization and enable key flicks.
  8. Display & Brightness.
    1. Raise the brightness towards the maximum.
    2. Turn Auto-Lock to Never.
    3. (Optional) If your lobby has "off hours", tap Night Shift and set hours for the screen to be dimmed.
  9. Visitor entry field to input information
    Make sure the entry field sections (ie: Name, email address, company name, phone number etc.)  on your iPad isn't too light for your visitors to see when they check-in. Click here to review our knowledge base article.
  10. Change Privacy Settings. This important step maximizes Wifi connectivity. From the iPad's home screen tap Settings > Privacy > Location Services > System Services > toggle Wi-Fi Networking to off.
  11. Turn off Bluetooth. Settings > Bluetooth > toggle to OFF. (Skip this step if you will be using visitor badge printing over Bluetooth
  12. Install the Greetly app from the App Store
  13. Tap the Greetly icon to launch the app. Grant Greetly permission to use the camera.
  14. Log into the app with your 5 digit code. Click here to see how to locate your pin code.
  15. Launch Guided Access by quickly tapping the iPad's home button 3 times.
  16. Test Greetly. Run through visit employee user flow once or twice.
  17. Success! Staples would be proud. That really was the Easy Button, now wasn't it? 

Questions? Email and someone friendly will provide the assistance you need.